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GET SUPPORT FOR PROBLEMS AT EV CHARGING STATIONS
With a growing network of available public charging stations, charging your electric vehicle on the go can be quick and convenient. If the charging station isn’t working, this article will help you find support.
TROUBLESHOOTING PROBLEMS AT A PUBLIC EV CHARGING STATION
If your vehicle isn’t charging properly, here are a few basic troubleshooting steps you can take:
- Try disconnecting and then reconnecting the connector
- Check your charge status indicator light to see the vehicle’s charging status
- Check your charge schedule or settings on your vehicle’s center display (e.g., if you’ve selected delayed charging)
In some cases, if your vehicle isn’t charging, it may be due to an error or problem with the charging station itself. You can contact the station provider’s customer support to alert them of the problem and get assistance.
Charging Vendor
Customer Support Phone Number
Website
EVgo
Electrify America
FPL Evolution
ChargePoint
EV Connect
IVY Charging Network
Red E
JULE
(855) 567-5853, ext.1
For your security, please don’t include personal info such as phone number, address or credit card details.
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NEED MORE HELP?
Submit a support request to get answers to your vehicle questions about over-the-air software updates, driving and safety features, Wi-Fi issues and more.
For information specific to your vehicle, please refer to your Owner’s Manual.
