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HOW TO USE PROACTIVE ALERTS

Here are instructions on how to enroll in Proactive Alerts, which monitors certain key vehicle systems while the vehicle is on to predict potential issues. If a potential issue is detected, you’ll receive an alert based on your preferred method. Refer to your vehicle information to see how your vehicle is equipped and for specific instructions.

USING PROACTIVE ALERTS

To receive Proactive Alerts, you need to enroll in the service and choose to receive alerts by phone or email. You may have done this at the dealership, but if you haven’t, then follow the steps below to enroll.

Getting started

1. Log into your GM Account online or in the vehicle mobile app.*

2. Navigate to the Vehicle Overview page, scroll down and select Notification Settings.

3. Then, look for the Vehicle Diagnostics section under Communication Preferences.

4. Within the vehicle diagnostic sections, you'll see the option to toggle Proactive Alerts on for email and/or text. Choose the notification method(s) that works best for you.

- Text message alert: With this option, you’ll receive a text message when an alert is triggered. Standard text messaging rates may apply.

- Email alert: With this option, alerts will be delivered to the email address on file in your GM Account. These real-time emails will be delivered in addition to the regular monthly diagnostics emails.

5. After enrolling, you’ll receive a confirmation text or email confirming you’ve successfully signed up.

Monthly diagnostics reports and more

  • You’ll also receive an email each month with a summary of the health of key vehicle systems, even when no issues are detected. It includes mileage-based maintenance recommendations, such as tire rotation or spark plug replacement.
    • This information is also available in your GM Account.
  • For some issues, you may receive an alert without noticing anything seems wrong with your vehicle at the time.
  • In addition to the predictive Proactive Alerts, you may also receive real-time alerts when other Diagnostic Alerts are triggered, such as a “Service Engine” indicator light appearing in your vehicle.
  • If an alert is triggered and you don’t take your vehicle in for service to resolve the issue, if recommended, you may receive additional reminders about the issue.
  • Proactive Alerts technology was developed using the vehicle’s original parts. If you’ve installed non-GM components on your vehicle, you may experience false alerts.

RELATED LINKS AND RESOURCES

About Vehicle Diagnostics

How to Schedule Service

How to use Diagnostic Alerts

Q&As

What’s the difference between the monthly diagnostics email I receive and the Proactive Alerts?

The monthly diagnostics email is designed to give you a summary of your vehicle’s health and status, even when no issues are detected. Proactive Alerts are delivered in real time by email, text message or in-vehicle message, depending on your preferences. These alerts are designed to proactively alert you of a potential issue with certain vehicle systems before they cause a failure.

Is there an extra cost for Proactive Alerts?

Proactive Alerts are included with an active OnStar plan or trial* at no additional cost. If you choose to receive your alerts by text messages, standard text messaging rates may apply.

How do I cancel Proactive Alerts?

You can cancel Proactive Alerts in your GM Account. Click OnStar Services > Settings > View Notification Settings. Then, look for the Vehicle Diagnostics section under Communication Preferences. You can also cancel from the vehicle mobile app by selecting Notification Preferences from the Account Menu (your initials, in the top-right corner of the app), then selecting Proactive Alerts.

What should I do when I get a Proactive Alert?

The alert will include recommendations on how you should address the condition. In some cases, you may need to schedule a service appointment with your dealer.

Does my vehicle have to be running in order for the systems to be monitored?

Yes. In order to collect the necessary data from the vehicle to predict potential issues, the vehicle must be on.

Can I add multiple people on my account to receive Proactive Alerts?

Yes, you can add additional drivers to receive alerts in your notification preferences.

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For information specific to your vehicle, please refer to your Owner’s Manual.