CURRENT OFFERS
VIEW INVENTORY
BUILD & PRICE
REQUEST DEALER PRICING
OPENING A BLOCKED CHARGE PORT DOOR
If your vehicle has a charge port door, it will be located on either the front or the rear of the driver side of the vehicle. Press once on the center of the charge port door’s back edge. On select vehicles, a ring will light up around the charging receptacle letting you know it’s ready to be connected. If your charge port door isn’t working as expected, here are some steps you can take.
WHEN THE CHARGE PORT DOOR ISN’T OPENING
The charge port door is on the rear driver side of the vehicle. Push the center of the rear edge of the charge port door and release to open. The charge port door may not open due to cold conditions when ice buildup around the door impacts movement.
If your charge port door doesn’t open when you press the center of its back edge, ensure the vehicle is in PARK, and check for anything blocking the door (like ice buildup along the edges).
- You can remove ice buildup around the edges by sliding a thin plastic card in the small gap around the charge port door’s edge.
- If ice buildup is too thick to break with a plastic card, lightly push the door at several points around the door’s edge to crack the obstruction.
Exerting too much force on the charge port door can damage its inner mechanism. You can tell the door has been damaged if:
- The charge port door pops back open when you attempt to close it manually.
- You can only close the charge port door 80-90% of the way.
- You feel an obstruction when attempting to manually close the door.
If you think your door has been damaged, schedule an appointment with your dealership’s service team to address the issue.
For your security, please don’t include personal info such as phone number, address or credit card details.
RELATED LINKS AND RESOURCES
Our support search experience is powered by an AI assistant.
NEED MORE HELP?
Submit a support request to get answers to your vehicle questions about over-the-air software updates, driving and safety features, Wi-Fi issues and more.
For information specific to your vehicle, please refer to your Owner’s Manual.
