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HOW TO USE COLLISION ASSISTANCE IN THE MYGMC MOBILE APP

The Collision Assistance feature in the my mobile app† is designed to guide you through important steps to take following a collision event, helping you document the incident with confidence and find a certified repair shop with ease.

HOW COLLISION ASSISTANCE WORKS

Collision Assistance is activated automatically in the event of a collision. It can detect both high-severity and low-level collision events. For eligible, connected vehicles (model year 2016 and newer), a collision detection will trigger a push notification within 10 minutes of the event to your smartphone via your myGMC mobile app.†

To receive this notification, you must have the app downloaded, be logged in and have notifications enabled. If you dismiss the initial push notification, it will be saved in your app’s inbox so you can access it later. You will also receive a secondary notification 5 hours post-collision in case you missed the first.

Note: Your saved post-collision incident documentation will be stored and accessible for 30 days.

GET STARTED

Selecting the push notification you received on your smartphone will take you to a short message about the Collision Assistance feature in your myGMC app† inbox. From there, select Collision Assistance.

On the Collision Assistance home screen, select Get Started to begin the process.

The What You Can Do screen will explain more about using the feature. Select Proceed.

Once you’ve enabled location permissions and confirmed your vehicle details, you can move on to the next phase of Collision Assistance.

DOCUMENT YOUR COLLISION

On the My Tasks screen, select the Collision Information/Document Collision tile.

  • You will be guided through a series of screens to record all necessary details about the incident, including:
    • Collision Type: Choose the type of collision — Vehicle, Non-Vehicle (e.g., a stationary object like a signpost) or Other (e.g., hail, flood or animal impact). Select Next.
    • Collision Scene: Note the date, time and location where the collision took place. Select Next, then Confirm.
    • Vehicle Driver/Owner Information: Enter details about the driver and owner of the vehicle as needed. Select Next.
    • Primary Damage: Choose the area where the main point of damage occurred on your vehicle and select Continue.
    • Add Photos: Consult the photo list provided to ensure you capture all necessary images. You can take photos directly through the app or upload pictures you took earlier. This includes damage to your vehicle, the other vehicle, license plates and the wider scene.
    • Add Other Driver Information: If another vehicle was involved, document details about the other vehicle and the driver’s contact information.
  • Review and Complete: Review all the information you entered for accuracy. Once you are satisfied, select Complete to save the documentation.

FIND A GM CERTIFIED REPAIR SHOP

On the My Tasks screen, select the Find a Shop Nearby/Shop Search tile.

  • Search for a Repair Facility: The app will use your location to display a list of nearby GM Collision Repair Network facilities. You can also type in an address to search a different area.
  • View and Save Shops: Browse the list of repair facilities. Select one to view more information, such as contact details and services. From a facility’s information page, you can choose Book Appointment or Save Shop to store it for future reference.

CREATE A SHAREABLE INCIDENT REPORT

After you’ve completed documenting the incident, the Collision Assistance feature compiles your information into a single report. You can download this report as a PDF, making it easy to share with your insurance provider or the repair shop of your choice.

For your security, please don’t include personal info such as phone number, address or credit card details.

RELATED LINKS AND RESOURCES

Schedule Certified Service

MyGMC Mobile App

OnStar Guardian App

OnStar Guardian App: Mobile Crash Response

Q&As

Do I need an OnStar® subscription to use Collision Assistance?

No. Collision Assistance is separate from OnStar and does not require a paid subscription. It is available to customers who have consented to their vehicle’s data services.

Does my insurance company automatically receive the incident report?

No. GM does not share your report with insurance companies. You control the information and must download the PDF report to share it directly with your provider.

What if I didn’t get a notification after a collision?

A notification might not be sent if the impact was below a certain speed threshold, if the vehicle was not running or if app notifications are turned off. If notifications are disabled, the Collision Assistance message should still be available in your mobile app’s inbox.

Do I have to take my vehicle to one of the shops listed in the Find a Shop search?

No, you can choose where to take your vehicle for repair. However, GM Collision Repair Network facilities offer certain benefits, such as expertise about Original Equipment Manufacturer (OEM) repair procedures, tools, training and validation for GM vehicles. Learn more about GM’s Collision Repair Network.

Our support search experience is powered by an AI assistant.

NEED MORE HELP?

Submit a support request to get answers to your vehicle questions about over-the-air software updates, driving and safety features, Wi-Fi issues and more.

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For information specific to your vehicle, please refer to your Owner’s Manual.