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TROUBLESHOOTING INFORMATION ON PLANS AND SERVICES

Setting up or signing in to My Account is the easiest way to find information about your plans and services, including SiriusXM® and OnStar® and Connected Services.  To sign in,  

1. Go to GMC.com.

2. Select the account icon.

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3. Sign in to My Account.

Check below if you still need help finding the information you need.   



Signing In/Set Up

TROUBLE SIGNING IN TO MY ACCOUNT

Forgot password

  1. On the sign-in page, select the Forgot Password link.
  2. Enter the email address associated with your account.
  3. You’ll get an email with a link to reset your password. Select the Reset Password button in the email within 30 minutes. 
  4. You’ll then be able to create a new password. 

Forgot sign-in email  

  • If you don’t remember the email address associated with your account or no longer have access to that email, call (877) 558-8352 for help  

Change sign-in email or password

1. Go to GMC.com.

2. Select the account icon.

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3. Sign in to My Account.

4. Select the Security tab.
    a.    In the desktop view, the Security tab will appear on the left side of the screen.
    b.    In the mobile view, the Security tab will appear along the top of the screen. You may have to scroll left or right to see it.

5. In the email or password section, select the Change link.

6. Change your email or password.

7. Reenter your original password to confirm.
If you change your email address, you’ll receive a verification link to the new email address. You’ll need to click the Confirm Email button in the email and sign in within 30 minutes to verify your new email address.

Your new email address and password will serve as the sign-in credentials for My Account.

Expired password link

If you’ve waited longer than 30 minutes to sign in from your password reset email, you’ll need to request a new password link. See Forgot password above for instructions.

It can take up to 15 minutes for your password reset email to arrive. If you don’t receive anything, please check your spam or junk mail folders before requesting a new link.  


TROUBLE FINDING MY VIN (VEHICLE IDENTIFICATION NUMBER)

Your VIN has 17 alphanumeric characters. You can find it on:

  • The driver’s side of the dashboard where the dashboard meets the windshield (it’s best viewed from outside the vehicle)
  • The driver’s door frame — open the driver’s door and find the VIN sticker
  • Your vehicle’s registration or insurance card
  • Your monthly diagnostics report email

Incorrect vehicle showing

If any vehicles associated with your email address aren’t yours, please click on the Remove vehicle link next to it and then select the reason.  


TROUBLE WITH THE SYSTEM NOT RECOGNIZING MY VIN  

If your vehicle has an active OnStar® and Connected Services plan, you'll need to call 1-888-466-7827 to add or remove it from My Account. If your vehicle does not have an active plan, you can add or remove it online through My Account.  

1. Go to GMC.com.

2. Select the account icon.

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3. Sign in to My Account.

4. Select the account icon. The account panel will display.

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5. Select Manage Vehicles.

6. Select the Add Vehicle button.

7. Enter your vehicle’s Vehicle Identification Number (VIN).

If the system doesn’t recognize your VIN, try reentering it — it must match exactly. If your VIN is still not recognized, call 1-866-694-6546 for assistance.
 
Note: The system won’t recognize your vehicle if it was purchased outside the United States. If you purchased your vehicle in Canada or Mexico, create an account on my.gm.ca or my.gm.com.mx.
 
The system may not recognize your VIN if your vehicle is a new purchase. Sometimes it takes a while for the VIN to appear in GM systems. If you have a new purchase and you are sure that you entered the VIN correctly — yet the system still does not recognize your VIN — register your vehicle by Year, Make and Model.  

On the Manage Vehicles page (see above for navigation instructions):

  1. Select the Add Vehicle button, then register by Year, Make and Model from the bottom of the page. Click Save.
  2. Return to the Edit Vehicle Information page and enter your VIN, then click Save and Finish. Once your vehicle is in the GM system, information specific to your vehicle will be displayed.  

OnStar and Connected Services

FINDING MY ONSTAR AND CONNECTED SERVICES PLAN INFORMATION

To find information on My Account:

1. Go to GMC.com.

2. Select the account icon.

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3. Sign in to My Account.

4. Select the Plans & Services tab.
    a.    In the desktop view, the Plans & Services tab will appear on the left side of the screen.
    b.    In the mobile view, the Plans & Services tab will appear along the top of the screen. You may have to scroll left or right to see it.

5. Information on your OnStar and Connected Services plan(s) should display.

Other sites with plan information:

  • View general plans and pricing information here
  • Visit the My Plans page to view details related to your current plan
  • Visit the OnStar and Connected Services Shop to browse specific offers and monthly or annual pricing options for all plans available to you  

ONSTAR AND CONNECTED SERVICES HELP

Push the blue OnStar button in your vehicle or call (888) 466-7827 anytime to activate or renew services.
 
To speak with an advisor about payments, call (888) 466-7827. You can also view recent OnStar and Connected Services payments online on your Payments Page.  


GM Financial

TROUBLE SIGNING IN TO MY GM FINANCIAL ACCOUNT

To register and access account information, download the GM Financial Mobile app for Android or iOS or visit www.gmfinancial.com. You will need:   

  • Your account number, which can be found on your welcome packet or billing statement
  • The last four digits of your Social Security number  

If you are having trouble signing in, you can request an email reminder or password reset at gmfinancial.com/myaccount or in the GM Financial Mobile app.
If you answer your security questions incorrectly five times, your account will be locked for security reasons. To unlock your account, call (800) 284-2271.  


MY GM FINANCIAL BILLING STATEMENT HASN’T ARRIVED

Due to postal delays, digital statements are often available several days before paper statements are delivered. You can view your statements through your online GM Financial account and through the GM Financial Mobile app.

Consider going paperless to avoid delays. The next time you sign in to your account, select the option for paperless delivery of your billing statement.


GM FINANCIAL HELP

Go to the GM Financial Help page and send a message to the Customer Experience team by clicking the Message Now button.
 
Note: If the Message Now button does not appear, please try again during support hours:
7 a.m. to 6 p.m. (Central) Monday through Friday
9 a.m. to 1 p.m. (Central) Saturday
 
Call a Customer Experience Representative toll free at (800) 284-2271.
Hearing Impaired TDD/TTY Services: (888) 998-0253.


SiriusXM

TROUBLE FINDING MY SIRIUSXM INFORMATION

Sign in to https://care.siriusxm.com/ for options in managing your account, including:

  • Updating your sign in information 
  • Updating your contact information  
  • Paying your bill  
  • Adding a radio  
  • Adding streaming service
  • Updating payment information  

Refreshing Your Radio  

If your trial subscription is not yet active, or if you’re not receiving all the channels you should be getting, your radio may need a refresh signal.   
 
If you are near your car or radio, follow these steps:

  1. Follow this link.
  2. Enter your phone number, Radio ID or VIN in the first field.  
  3. Set your car radio to Satellite and listen for audio.  
  4. Make sure the radio has a clear view to the sky (not blocked by a garage, large trees or buildings).  
  5. Click the Send Refresh Signal button.  

If you are not near your car or radio, follow these steps:  

1.    Text the word “Refresh” to 77917. 
2.    You’ll receive a text with a link to start the refresh radio process.  
3.    Once you’re in front of your radio, follow the instructions in the text message to complete the signal refresh.  
 
You can also call (855) MYREFRESH (697-3373) and let an advisor talk you through the process. Just make sure your vehicle is turned on with a clear view of the sky.  
 
Finding Your Radio ID

  1. Tune your radio dial to channel 0 and the Radio ID should display. 
  2. If that does not work, try accessing the menu function on your radio (refer to your Owner's Manual for specific instructions).
  3. You can also find your radio ID in My Account.

a. Go to GMC.com.

b. Select the account icon.

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c. Sign in to My Account.

d. Select the Plans & Services tab.

        i.    In the desktop view, the Plans & Services tab will appear on the left side of the screen.
        ii.    In the mobile view, the Plans & Services tab will appear along the top of the screen. You may have to scroll left or right to see it.
e. The radio ID will be located in the SiriusXM section. 

For some SiriusXM radios, you will need to press and hold down the SAT or ESN button, or access your radio's menu functions.


SIRIUSXM HELP

Have your account number, Radio ID or ESN available and call SiriusXM Listener Care at (866) 635-5027.
 
Call Center Hours:  
8 a.m. to 8 p.m. (EST)
Monday through Friday  


Service and Warranty

TROUBLE FINDING MY PREFERRED SERVICE DEALER INFORMATION 

By choosing a preferred service dealer, you’ll be able to:

•    Schedule service with the dealer online once you sign in to your account
•    Easily access the address and phone number without having to look it up every time
 
Your default preferred dealer is the dealer who sold you the vehicle.
 
Select or change your preferred dealer

1. Go to GMC.com.

2. Select the account icon.

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3. Sign in to My Account.

4. Select the account icon. The account panel will display. 

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5. Select a vehicle. The Vehicle Overview page will display.

6. Under Maintenance & Service Tools, select Service History.

7.  Under Need Service?, select Find another dealer to search by city and state or zip Code.

8. Under the dealer of your choice, select Make this my preferred service dealer.

Missing preferred dealership

If your preferred dealer is not displaying properly, the system might be down temporarily. Please reload the page and try again.
 
Dealerships may also close or change program participation status. If your preferred dealership no longer shows up in your account information, you may need to contact the dealer directly to schedule service or select a new preferred dealership.
 
Scheduling appointments with your preferred dealer

  1. Go to the Service history page (see above for navigation instructions).
  2. Under Need Service?, select Schedule Service.
  3. You’ll be asked to complete and submit a short on-screen form, prompting the dealer to contact you to finalize the appointment.

Changing or canceling a service appointment

  1. Click Change appointment or Cancel appointment under Need Service? on any page in the Maintenance and Service section of Vehicle Support.
  2. If you’ve scheduled your service appointment directly with your dealer, however, you’ll need to contact your dealer directly to change or reschedule your appointment.  

TROUBLE FINDING MY VEHICLE STATUS AND DIAGNOSTICS REPORTS

Vehicle Status is a service within the Remote Access plan that allows you to view up-to-date diagnostics information such as fuel range, tire pressure, oil life and odometer. The information is updated each time you drive your vehicle.
 
Vehicle Diagnostics is a service available with every OnStar and Connected Services plan that provides you with a monthly diagnostics report email to help you monitor key operating systems.
 
Finding your Vehicle Status information and Diagnostics Report

If you have the Remote Access plan, you can view up-to-date diagnostics information three different ways:

1. On the Diagnostics report page on My Account. 

    a. Go to GMC.com.

b. Select the account icon.

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 c. Sign in to My Account.

d. Select the account icon. The account panel will display.

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d. Select the account icon. The account panel will display.
e. Select a vehicle. The Vehicle Overview page will display.
f.  Under Maintenance & Service Tools, select Diagnostics.   

2. On the My Mobile App, by clicking Vehicle Status on the home screen.
3. In your vehicle, by pressing your blue OnStar button.
 
If you don’t have the Remote Access plan, but do have active OnStar and Connected Services, you can still view your Diagnostics Report on My Account. However, the information will only be as recent as your last Diagnostics Report email. You can upgrade to the Remote Access plan to get up-to-date diagnostic information.
 
Action Suggested or Immediate Attention status

  1. If you receive a yellow icon with “Action Suggested” next to a system on your Diagnostics Report, you can click it for more details
  2. If you receive a red icon with “Immediate Attention” next to a system on your Diagnostics Report, you should schedule service as soon as possible  

TROUBLE FINDING MY WARRANTY INFORMATION

If My Account is active, you can access your vehicle’s specific warranty information by selecting Warranty in the Maintenance & Service Tools section.

1. Go to GMC.com.

2. Select the account icon.

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3. Sign in to My Account.

4.  Select the account icon. The account panel will display.

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5. Select a vehicle. The Vehicle Overview page will display.

6. Under Maintenance & Service Tools, select Warranty.

For general warranty information on current models, visit the warranty page on GMC.com.


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  • Limitations apply. Eligible model year 2011 or newer Chevrolet, GMC, Buick and Cadillac vehicles may be eligible for standard connectivity for a limited time to access available connected vehicle services. See onstar.com for details and further plan limitations. Connected Access does not include emergency or security services. Availability and additional services enabled by Connected Access are subject to change.

  • Message and data rates may apply.

  • Requires subscription to Remote Access Plan or Unlimited Access Plan. Services are subject to user terms and limitations, and vary by vehicle model. Unlock feature requires automatic locks. Remote start requires GM factory-installed and enabled remote start system. Check here for more details.

  • Does not monitor spare tire.

  • Diagnostic capabilities vary by model and plan. Message and data rates may apply. Requires contact method on file and enrollment to receive alerts. Not all issues will deliver alerts. See onstar.com for details and limitations.

  • Available on select Apple and Android devices. Service availability, features and functionality vary by vehicle, device and the plan you are enrolled in. Terms apply. Device data connection required. See onstar.com for details and limitations.

  • 7,700-lb rating requires a properly equipped 2WD Canyon Elevation Crew Cab short bed model with available Duramax 2.8L I4 Diesel engine and Trailering Package. Before you buy a vehicle or use it for trailering, carefully review the trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • The Manufacturer's Suggested Retail Price excludes destination freight charge, tax, title, license, dealer fees and optional equipment. See your GMC dealer for details. Click here to see all GMC destination freight charges.

  • Requires 4WD Crew Cab Short Bed with available 6.2L V8 engine and Max Trailering Package. Before you buy a vehicle or use it for trailering, carefully review the trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • Requires Sierra 3500 HD Regular Cab Long Bed 2WD DRW with available Duramax 6.6L Turbo-Diesel V8, Max Trailering Package and gooseneck hitch. Before you buy a vehicle or use it for trailering, carefully review the Trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • Requires 4WD Double Cab with available 6.2L V8 and Max Trailering Package. Before you buy a vehicle or use it for trailering, carefully review the trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • SLE models only.

  • Requires properly equipped 3500 Regular Cab DRW Long Box 2WD model with available 6.6L Duramax Turbo Diesel engine and gooseneck hitch. Before you buy a vehicle or use it for trailering, carefully review the trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • 7,550-lb rating requires a properly equipped 4WD Canyon Denali model with available Duramax 2.8L I4 Diesel engine. Before you buy a vehicle or use it for trailering, carefully review the trailering section of the Owner’s Manual. The weight of passengers, cargo and options oraccessories may reduce the amount you can tow.

  • Requires 2WD Denali Short Box model with 5.3L V-8 engine. Before you buy a vehicle or use it for trailering, carefully review the trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • The 30,990 lbs. rating requires properly equipped Sierra 3500HD Crew Cab Long Box 4WD DRW with available Duramax 6.6L Turbo-Diesel V8 engine. Before you buy a vehicle or use it for trailering, carefully review the trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • 7,550-lb rating requires a properly equipped Canyon AT4 Crew Cab short bed model with cloth seating, available Duramax 2.8L I4 Diesel engine and Trailering Package. Before you buy a vehicle or use it for trailering, carefully review the trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • Sierra’s 9,200-lb rating requires a properly equipped AT4 Crew Cab Short Bed 4WD model with 5.3L V8 engine. Before you buy a vehicle or use it for trailering, carefully review the trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • Requires properly equipped 3500 Crew Cab SRW Standard Box 4WD model with 6.6L gas V8 engine. These maximum payload ratings are intended for comparison purposes only. Before you buy a vehicle or use it to haul people or cargo, carefully review the vehicle loading section of the Owner’s Manual and check the carrying capacity of your specific vehicle on the label on the inside of the driver’s door jamb.

  • Savana Passenger's 9,600-lb rating requires 2500 or 3500 Regular Wheelbase model, trailering equipment package and 6.6L V8 engine. Before you buy a vehicle or use it for trailering, carefully review the trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • Savana Cargo’s 10,000-lb rating requires 2500 or 3500 Regular Wheelbase, trailering equipment package and 6.6L V8 engine. Before you buy a vehicle or use it for trailering, carefully review the trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • Savana Cutaway’s 8,920-lb rating requires a 4500 Series 159" Wheelbase model with available 6.6L V8 engine. These maximum payload ratings are intended for comparison purposes only. Before you buy a vehicle or use it to haul people or cargo, carefully review the vehicle loading section of the Owner’s Manual and check the carrying capacity of your specific vehicle on the label on the inside of the driver’s door jamb.

  • Gross Combination Weight Rating (GCWR). When properly equipped; includes weight of vehicle and trailer combination, including the weight of driver, passengers, fuel, optional equipment and cargo in the vehicle and trailer.

  • Maximum Gross Vehicle Weight Rating (GVWR). When properly equipped; includes weight of vehicle, passengers, cargo and equipment.

  • Canyon’s 7000-lb rating requires available trailering package and 3.6L V-6 engine. Before you buy a vehicle or use it for trailering, carefully review the trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • Sierra's 12,500-lb rating requires Sierra Double Cab or Crew Cab Short box 2wd with 6.2L EcoTec3 V8 engine and NHT Max Trailering Package. Before you buy a vehicle or use it for trailering, carefully review the trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • Trailer weight ratings are calculated assuming properly equipped vehicle, plus driver and one passenger. The weight of other optional equipment, passengers and cargo will reduce the trailer weight your vehicle can tow. See dealer for details.

  • Sierra Denali's 9,300-lb rating requires 2wd. Before you buy a vehicle or use it for trailering, carefully review the trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • Savana Passenger's 10,000-lb rating requires 2500 Wheel Base with 6.0L V8 engine. Before you buy a vehicle or use it for trailering, carefully review the trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • Savana Cargo's 10,000-lb rating requires 6.0L V8 engine. Before you buy a vehicle or use it for trailering, carefully review the trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • These maximum payload ratings are intended for comparison purposes only. Before you buy a vehicle or use it to haul people or cargo, carefully review the vehicle loading section of the Owner’s Manual and check the carrying capacity of your specific vehicle on the label on the inside of the driver’s door jamb.

  • Gross Combination Weight Rating (GCWR). When properly equipped, includes weight of vehicle, passengers, cargo and equipment.

  • Canyon’s 7700-lb rating requires 2WD Crew Cab model with available Duramax 2.8L I-4 Diesel engine. Before you buy a vehicle or use it for trailering, carefully review the trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • Requires 2WD Crew Cab DRW equipped with 6.6L Duramax Diesel and fifth-wheel or gooseneck hitch. Trailer weight ratings are calculated assuming properly equipped vehicle, plus driver and one passenger. The weight of other optional equipment, passengers and cargo will reduce the trailer weight your vehicle can tow. See dealer for details.

  • Starting at price for base Sierra HD. The Manufacturer's Suggested Retail Price excludes destination freight charge, tax, title, license, dealer fees and optional equipment. See your GMC dealer for details. Click here to see all GMC destination freight charges.

  • Requires properly equipped 3500 Regular Cab DRW Long Box 2WD model with available 6.6L Duramax Turbo Diesel engine and gooseneck hitch. Before you buy a vehicle or use it for trailering, carefully review the trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • Before you buy a vehicle or use it for trailering, carefully review the trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • The Manufacturer's Suggested Retail Price excludes destination freight charge, tax, title, license, dealer fees and optional equipment. See your GMC dealer for details. Click here to see all GMC destination freight charges. Bed/Roof-Mounted Bicycle Carriers shown. Requires crossbars or Thule Rack Solution. Non-GM warranty. Warranty by Thule®. See dealer for more information.

  • These maximum payload ratings are intended for comparison purposes only. Before you buy a vehicle or use it to haul people or cargo, carefully review the vehicle loading section of the Owner’s Manual and check the carrying capacity of your specific vehicle on the label on the inside of the driver’s door jamb.

  • Available. Requires 2.0L Turbocharged gas engine.

  • Terrain's 3,500-lb rating requires available 2.0L Turbocharged gas engine and available trailering equipment. Before you buy a vehicle or use it for trailering, carefully review the trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • Requires available 3.6L V6 engine. Before you buy a vehicle or use it for trailering, carefully review the trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • Yukon’s 8,500-lb rating requires short wheelbase 2wd with 5.3L EcoTec3 V8 engine and HD Trailering Package. Before you buy a vehicle or use it for trailering, carefully review the trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • Requires 2WD Denali Short Box model with 5.3L V-8 engine. Before you buy a vehicle or use it for trailering, carefully review the trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • Savana Cutaway’s 9,006-lb rating requires a 4500 Series 159" Wheelbase model with available 6.0L V8 engine. These maximum payload ratings are intended for comparison purposes only. Before you buy a vehicle or use it to haul people or cargo, carefully review the vehicle loading section of the Owner’s Manual and check the carrying capacity of your specific vehicle on the label on the inside of the driver’s door jamb.

  • Savana Cargo’s 10,000-lb rating requires  the available 6.0L V8 engine and trailering equipment package.  Before you buy a vehicle or use it for trailering, carefully review the trailering section of the Owner’s Manual.  The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • Savana Passenger's 9,600-lb rating requires a 2500 or 3500 Regular wheelbase model with available 6.0L V8 engine and trailering equipment package. Before you buy a vehicle or use it for trailering, carefully review the trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.