faq

FREQUENTLY ASKED QUESTIONS

WHAT COVERAGE LEVELS DOES THE PROTECTION PLAN OFFER?

There are two levels of coverage offered through the Protection Plan: Silver and Platinum. Silver provides basic component coverage, while Platinum covers most mechanical and electrical components on your GMC. See your GMC dealer for more details on both plans. The Protection Plan includes a number of term and mileage options you can choose from. For more information, see your GMC dealer.

WHERE SHOULD I GET MY GMC REPAIRED?

During the term covered by your plan, you may have covered repairs completed at any Certified Service center.

WHAT DEDUCTIBLE LEVELS ARE AVAILABLE?

Deductible levels include $0, $100, and the Disappearing Deductible feature.

WHAT IS A DISAPPEARING DEDUCTIBLE AND HOW DOES IT WORK?

The Disappearing Deductible feature provides the ability to waive the $100 deductible when you return to the dealership where you purchased the plan for a repair covered under the plan. If you go to another dealership for a covered repair, you will have to pay the $100 deductible.

HOW DOES THE GMC PROTECTION PLAN COMPARE TO THE GM CERTIFIED PRE-OWNED VEHICLE COVERAGE?

The GM Certified Pre-Owned program provides a 12-Month/12,000-Mile (from date of purchase) Bumper-to-Bumper Limited Warranty, whichever comes first, along with 5-Year/100,000-Mile Powertrain Limited Warranty coverage from the new-vehicle in-service date, whichever comes first.

Every Certified Pre-Owned vehicle from GMC comes with a transferable 5-Year/100,000-Mile Powertrain Limited Warranty, plus Roadside Assistance and Courtesy Transportation. 

The GMC Protection Plan can begin when the GM Certified Pre-Owned coverage expires (subject to a waiting period; see your dealership for details), for whatever time and mileage option you choose to purchase. For more information, see the Protection Plan Vehicle Service Contract.

WHAT IS THE COMMERCIAL-USE SURCHARGE?

It provides your vehicle Protection Plan coverage if you intend to use your GMC vehicle for activities such as jobsite activities, delivery of goods, service or repair work, farming, ranching, route work, or snow removal. The Commercial-Use Surcharge is paid at the time of contract purchase.

DOES THE COMMERCIAL-USE SURCHARGE EXCLUDE ANY GMC VEHICLES?

Yes, it excludes vehicles that are being or will be used for the following commercial uses: taxi, rental, limousine or shuttle service, towing/wrecker service, police or emergency service, dumping (dump beds), cherry pickers, lifting or hoisting, principally off-road, or prearranged or organized racing or competitive driving.

IS COVERAGE UNDER THE PROTECTION PLAN TRANSFERRABLE TO A SUBSEQUENT OWNER?

Should you sell your covered GMC to another individual, any remaining coverage under the Protection Plan may be transferred to the new owner prior to the contract’s expiration date.  Within 30 days of the transfer of ownership, you must send the completed Transfer Request form and pay any applicable fee to the administrator.

WHAT ARE THE TIME AND MILEAGE OPTIONS FOR NEW GMC VEHICLES UNDER THE PROTECTION PLAN?

24 months or 50,000 miles, whichever comes first
36 months or 45,000 miles, whichever comes first
36 months or 60,000 miles, whichever comes first
36 months or 75,000 miles, whichever comes first
36 months or 100,000 miles, whichever comes first
39 months or 39,000 miles, whichever comes first
39 months or 45,000 miles, whichever comes first
39 months or 60,000 miles, whichever comes first
48 months or 40,000 miles, whichever comes first
48 months or 48,000 miles, whichever comes first
48 months or 60,000 miles, whichever comes first
48 months or 75,000 miles, whichever comes first
48 months or 100,000 miles, whichever comes first
60 months or 40,000 miles, whichever comes first
60 months or 50,000 miles, whichever comes first
60 months or 60,000 miles, whichever comes first
60 months or 75,000 miles, whichever comes first
60 months or 100,000 miles, whichever comes first
72 months or 48,000 miles, whichever comes first
72 months or 60,000 miles, whichever comes first
72 months or 75,000 miles, whichever comes first
72 months or 100,000 miles, whichever comes first
84 months or 56,000 miles, whichever comes first
84 months or 75,000 miles, whichever comes first
84 months or 100,000 miles, whichever comes first

WHAT ARE THE TIME AND MILEAGE OPTIONS FOR USED GMC VEHICLES UNDER THE PROTECTION PLAN?

12 months or 12,000 miles, whichever comes first
24 months or 24,000 miles, whichever comes first
24 months or 40,000 miles, whichever comes first
36 months or 24,000 miles, whichever comes first
36 months or 30,000 miles, whichever comes first
36 months or 36,000 miles, whichever comes first
36 months or 45,000 miles, whichever comes first
36 months or 60,000 miles, whichever comes first
48 months or 32,000 miles, whichever comes first
48 months or 48,000 miles, whichever comes first
48 months or 60,000 miles, whichever comes first
60 months or 40,000 miles, whichever comes first
60 months or 50,000 miles, whichever comes first
60 months or 60,000 miles, whichever comes first
60 months or 75,000 miles, whichever comes first
60 months or 100,000 miles, whichever comes first
72 months or 72,000 miles, whichever comes first
72 months or 100,000 miles, whichever comes first
84 months or 70,000 miles, whichever comes first
84 months or 100,000 miles, whichever comes first

Note: 1- and 2-year contracts are available for vehicles up to 120,000 miles. 1-, 2-, 3-, 4-, and 5-year contracts are available for vehicles up to 100,000 miles.

FOR USED GMC VEHICLES, WHEN DOES THE PROTECTION PLAN CONTRACT OR TERM OF THE CONTRACT START AND END?

The term covered by the Protection Plan begins on the contract purchase date and mileage at that time (may be subject to a waiting period; see your dealership for details). The coverage term runs to your purchased time and mileage option, whichever comes first.

ARE THERE DIFFERENT TIME AND MILEAGE OPTIONS FOR NEW AND USED VEHICLES COVERED UNDER GMC PLATINUM WRAP COVERAGE?

Yes, the term for Platinum Wrap Coverage is based on the vehicle you purchase. Ask your F&I Sales Representative for details.

CAN I PURCHASE PLATINUM WRAP COVERAGE AT ANY TIME WHILE I OWN MY GMC?

Platinum Wrap Coverage must be purchased at the time of your new or used vehicle purchase, and the vehicle must be within the Bumper-to-Bumper Limited Warranty period.

WHAT COMPONENTS DOES THE SILVER PROTECTION PLAN COVER?

The Silver Protection Plan provides inclusionary repair or replacement coverage for select components under the categories listed below that have experienced a covered breakdown, less the applicable deductible:

  • Engine covered components
  • Transmission covered components
  • Transfer case covered components
  • Drive axle covered components
  • Factory-installed turbocharger/supercharger covered components
  • Steering covered components
  • Brake covered components
  • Electrical and enhanced electrical covered components
  • Factory-installed air conditioning covered components
  • Seals and gasket coverage

For a complete list of the specific components covered under the categories above, see the Silver Covered Component List in the Protection Plan Vehicle Service Contract.

DOES THE ELECTRICAL COMPONENT COVERAGE INCLUDE ITEMS SUCH AS ONSTAR, FACTORY NAVIGATION SYSTEMS, AND FACTORY-INSTALLED VIDEO COMPONENTS?

Yes, both Platinum and Silver Plans include those factory-installed components.

WHAT COMPONENTS DOES THE PLATINUM PROTECTION PLAN COVER?

The Platinum coverage includes most components on your GMC, including all components covered by the Silver Plan. Components that are not covered are those listed in the Exclusions section of the Protection Plan Vehicle Service Contract.

WHAT ARE THE TIME AND MILEAGE OPTIONS FOR NEW GMC VEHICLES UNDER THE PRE-PAID MAINTENANCE PLANS?

Pre-Paid Maintenance Plans conclude on the indicated date, indicated mileage, or when all services listed on the Vehicle Maintenance Services Checklist of the Pre-Paid Maintenance Agreement have been redeemed, whichever comes first.

36 months or 36,000 miles
54 months or 45,000 miles
72 months or 60,000 miles
90 months or 75,000 miles
108 months or 90,000 miles
126 months or 105,000 miles
144 months or 120,000 miles
162 months or 135,000 miles
180 months or 150,000 miles

Lease:
39 months or 39,000 miles
42 months or 42,000 miles
48 months or 48,000 miles

WHAT ARE THE TIME AND MILEAGE OPTIONS FOR USED GMC VEHICLES OR DISCONTINUED GM VEHICLES, OR NON-GM VEHICLES PURCHASED AT A GM DEALERSHIP, UNDER THE PRE-PAID MAINTENANCE PLANS?

Pre-Paid Maintenance Plans conclude on the indicated date, indicated mileage, or when all services listed on the Vehicle Maintenance Services Checklist of the Pre-Paid Maintenance Agreement have been redeemed, whichever comes first.

18 months or 15,000 miles
36 months or 30,000 miles
54 months or 45,000 miles
72 months or 60,000 miles
90 months or 75,000 miles
108 months or 90,000 miles
126 months or 105,000 miles

Check with your Finance and Insurance Manager at your dealership for availability. Information provided is for illustration/summary purposes only; see Terms and Conditions/GAP Addendum/Pre-Paid Maintenance Agreement for complete details. Service Contracts are GM-endorsed products; coverage is provided and administered by AMT Warranty Corp., P.O. Box 927, Bedford, TX 76095, (877) 265-1072 (except in Florida, the obligor/provider and administrator is Wesco Insurance Company, 59 Maiden Lane, 43rd Floor, New York, NY 10038, [866] 327-5818, LICENSE #01913). GAP Coverage is provided by the dealer/creditor and administered by AMT Warranty Corp. (877) 265-1166. AMT Warranty Corp. and Wesco Insurance Company are GM-preferred providers of Protection products but are not related entities of GM or its dealerships. Roadside Assistance Services are provided by Nation Safe Drivers, 800 Yamato Road, Suite 100, Boca Raton, FL 33431 (except as otherwise noted for your state in the Terms and Conditions). In Texas, the excess wear and use provider is AMT Warranty Corp., 59 Maiden Lane, 43rd Floor, New York, NY 10038.

  • Only available if vehicle has less than 50,000 miles on Contract Purchase Date.

  • Seals and gaskets of covered components designed to prevent the loss of necessary coolants, lubricants, and fluids are covered.

  • The Manufacturer's Suggested Retail Price excludes destination freight charge, tax, title, license, dealer fees and optional equipment. See your GMC dealer for details. Click here to see all GMC destination freight charges.

  • The Manufacturer's Suggested Retail Price excludes destination freight charge, tax, title, license, dealer fees and optional equipment. See your GMC dealer for details. Click here to see all GMC destination freight charges. Bed/Roof-Mounted Bicycle Carriers shown. Requires crossbars or Thule Rack Solution. Non-GM warranty. Warranty by Thule®. See dealer for more information.

  • Canyon’s 7000-lb rating requires available trailering package and 3.6L V-6 engine. Before you buy a vehicle or use it for trailering, carefully review the trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • Sierra's 12,500-lb rating requires Sierra Double Cab or Crew Cab Short box 2wd with 6.2L EcoTec3 V8 engine and NHT Max Trailering Package. Before you buy a vehicle or use it for trailering, carefully review the trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • Trailer weight ratings are calculated assuming properly equipped vehicle, plus driver and one passenger. The weight of other optional equipment, passengers and cargo will reduce the trailer weight your vehicle can tow. See dealer for details.

  • Before you buy a vehicle or use it for trailering, carefully review the trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • Requires Crew Cab with available 6.2L V-8 and Max Trailering Package. Before you buy a vehicle or use it for trailering, carefully review the trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • Sierra Denali's 9,300-lb rating requires 2wd. Before you buy a vehicle or use it for trailering, carefully review the trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • Trailer weight ratings are calculated assuming properly equipped vehicle, plus driver and one passenger. The weight of other optional equipment, passengers and cargo will reduce the trailer weight your vehicle can tow. See dealer for details.

  • These maximum payload ratings are intended for comparison purposes only. Before you buy a vehicle or use it to haul people or cargo, carefully review the vehicle loading section of the Owner’s Manual and check the carrying capacity of your specific vehicle on the label on the inside of the driver’s door jamb.

  • Savana Cargo's 10,000-lb rating requires 6.0L V8 engine. Before you buy a vehicle or use it for trailering, carefully review the trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • Savana Passenger's 10,000-lb rating requires 2500 Wheel Base with 6.0L V8 engine. Before you buy a vehicle or use it for trailering, carefully review the trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • Gross Combination Weight Rating (GCWR). When properly equipped; includes weight of vehicle and trailer combination, including the weight of driver, passengers, fuel, optional equipment and cargo in the vehicle and trailer.

  • When properly equipped; includes weight of vehicle, passengers, cargo and equipment.

  • Gross Combination Weight Rating (GCWR). When properly equipped, includes weight of vehicle, passengers, cargo and equipment.

  • When properly equipped; includes weight of vehicle, passengers, cargo and equipment.

|