faq

FREQUENTLY ASKED QUESTIONS

WHAT COVERAGE LEVELS DOES THE PROTECTION SERVICE CONTRACT OFFER?

There are two levels of coverage offered through the Protection Service Contract: Silver and Platinum. Silver provides basic component coverage, while Platinum covers most mechanical and electrical components on your GMC. There are a number of time and mileage options from which to choose. For more information, see your GMC F&I Sales Representative.

WHERE SHOULD I GET MY GMC REPAIRED?

During the term covered by your service contract, you may have covered repairs completed at any participating dealer.

WHAT DEDUCTIBLE LEVELS ARE AVAILABLE?

Deductible levels include $0, $100, and the Disappearing Deductible feature.

WHAT IS A DISAPPEARING DEDUCTIBLE AND HOW DOES IT WORK?

The Disappearing Deductible feature provides the ability to waive the $100 deductible when you return to the dealership where you purchased the plan for a repair covered under the plan. If you go to another dealership for a covered repair, you will have to pay the $100 deductible.

WHAT IS THE COMMERCIAL-USE SURCHARGE?

The Commercial-use surcharge provides your vehicle with coverage if you intend to use your GMC vehicle for activities such as jobsite activities, delivery of goods, service or repair work, farming, ranching, route work, or snow removal. The Commercial-Use Surcharge is paid at the time of contract purchase.

DOES THE COMMERCIAL-USE SURCHARGE EXCLUDE ANY GMC VEHICLES?

Yes, it excludes vehicles that are being or will be used for the following commercial uses: taxi, rental, limousine or shuttle service, towing/wrecker service, police or emergency service, dumping (dump beds), cherry pickers, lifting or hoisting, principally off-road, or prearranged or organized racing or competitive driving.

IS COVERAGE UNDER THE PROTECTION SERVICE CONTRACT TRANSFERRABLE TO A SUBSEQUENT OWNER?

Should you sell your covered GMC to another individual, any remaining coverage under the Protection Service Contract may be transferred to the new owner prior to the service contract’s expiration date.  Within 30 days of the transfer of ownership, you must send the completed Transfer Request form and pay any applicable fee to the administrator.

FOR USED GMC VEHICLES, WHEN DOES THE PROTECTION SERVICE CONTRACT OR TERM OF THE CONTRACT START AND END?

The term covered by the Protection Service Contract begins on the contract purchase date and mileage at that time (may be subject to a waiting period; see your F&I Sales Representative for details). The coverage term runs to your purchased time and mileage option, whichever comes first.

ARE THERE DIFFERENT TIME AND MILEAGE OPTIONS FOR NEW AND USED VEHICLES COVERED UNDER GMC PLATINUM WRAP COVERAGE?

Yes, the term for Platinum Wrap Coverage is based on the vehicle you purchase. Ask your F&I Sales Representative for details.

CAN I PURCHASE PLATINUM WRAP COVERAGE AT ANY TIME WHILE I OWN MY GMC?

Platinum Wrap Coverage must be purchased at the time of your new or used vehicle purchase, and the vehicle must be within the Bumper-to-Bumper Limited Warranty period.

DOES THE ELECTRICAL COMPONENT COVERAGE INCLUDE ITEMS SUCH AS ONSTAR, FACTORY NAVIGATION SYSTEMS, AND FACTORY-INSTALLED VIDEO COMPONENTS?

Yes, these factory-installed components are covered under the Platinum Service Contract.

WHAT COMPONENTS DOES THE PLATINUM PROTECTION SERVICE CONTRACT COVER?

The Platinum coverage includes most components on your GMC, including all components covered by the Silver Service Contract. Components that are not covered are those listed in the Exclusions section of the Vehicle Service Contract.

WHAT ARE THE TIME AND MILEAGE OPTIONS FOR NEW GMC VEHICLES UNDER THE PRE-PAID MAINTENANCE AGREEMENT?

Pre-Paid Maintenance Agreements conclude on the indicated date, indicated mileage, or when all services listed on the Vehicle Maintenance Services Checklist of the Pre-Paid Maintenance Agreement have been redeemed, whichever comes first. There are a number of time and mileage options from which to choose.  Ask your F&I Sales Representative for details.

WHAT ARE THE TIME AND MILEAGE OPTIONS FOR USED GMC VEHICLES OR DISCONTINUED GM VEHICLES, OR NON-GM VEHICLES PURCHASED AT A GM DEALERSHIP, UNDER THE PRE-PAID MAINTENANCE AGREEMENT?

Pre-Paid Maintenance Agreements conclude on the indicated date, indicated mileage, or when all services listed on the Vehicle Maintenance Services Checklist of the Pre-Paid Maintenance Agreement have been redeemed, whichever comes first. There are a number of time and mileage options from which to choose. Ask your F&I Sales Representative for details.

Check with your Finance and Insurance Manager at your dealership for availability. Information provided is for illustration/summary purposes only; see Terms and Conditions/GAP Addendum/Pre-Paid Maintenance Agreement for complete details of these GM-endorsed products. Vehicle Service Contract coverage is provided and administered by AMT Warranty Corp., P.O. Box 927, Bedford, TX 76095, (877) 265-1072 (except in Florida, the obligor/provider and administrator is Wesco Insurance Company, 59 Maiden Lane, 43rd Floor, New York, NY 10038, [866]327-5818, LICENSE #01913). GAP Coverage is provided by the dealer/creditor and administered by AMT Warranty Corp. (877) 265-1166.  AMT Warranty Corp. and Wesco Insurance Company are GM-preferred providers of Protection products but are not related entities of GM or its dealerships. Roadside Assistance Services are provided by Nation Safe Drivers, 800 Yamato Road, Suite 100, Boca Raton, FL 33431 (except as otherwise noted for your state in the Terms and Conditions). In Texas, the excess wear and use provider is AMT Warranty Corp., 59 Maiden Lane, 43rd Floor, New York, NY 10038.

  • Canyon’s 7700-lb rating requires 2WD Crew Cab model with available Duramax 2.8L I-4 Diesel engine. Before you buy a vehicle or use it for trailering, carefully review the trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • The Manufacturer's Suggested Retail Price excludes destination freight charge, tax, title, license, dealer fees and optional equipment. See your GMC dealer for details. Click here to see all GMC destination freight charges.

  • Requires 4WD Double Cab with available 6.2L V8 and Max Trailering Package. Before you buy a vehicle or use it for trailering, carefully review the trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • Requires properly equipped 3500 Regular Cab DRW Long Box 2WD model with available 6.6L Duramax Turbo Diesel engine and gooseneck hitch. Before you buy a vehicle or use it for trailering, carefully review the trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • Before you buy a vehicle or use it for trailering, carefully review the trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • Seating for 9 requires SLE with front bench seat.

  • Requires available Duramax Diesel engine. Before you buy a vehicle or use it for trailering, carefully review the Trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • Requires 2WD Denali Short Box model with 5.3L V-8 engine. Before you buy a vehicle or use it for trailering, carefully review the trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • Requires properly equipped 3500 Crew Cab DRW Long Box 4WD model with available 6.6L Duramax Turbo Diesel engine and fifth wheel or gooseneck hitch. Before you buy a vehicle or use it for trailering, carefully review the trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • Savana Passenger's 9,600-lb rating requires a 2500 or 3500 Regular wheelbase model with available 6.0L V8 engine and trailering equipment package. Before you buy a vehicle or use it for trailering, carefully review the trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • Savana Cargo’s 10,000-lb rating requires  the available 6.0L V8 engine and trailering equipment package.  Before you buy a vehicle or use it for trailering, carefully review the trailering section of the Owner’s Manual.  The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • Savana Cutaway’s 8,940-lb rating requires a 4500 Series 159" Wheelbase model with available 6.0L V8 engine. These maximum payload ratings are intended for comparison purposes only. Before you buy a vehicle or use it to haul people or cargo, carefully review the vehicle loading section of the Owner’s Manual and check the carrying capacity of your specific vehicle on the label on the inside of the driver’s door jamb.

  • Gross Combination Weight Rating (GCWR). When properly equipped; includes weight of vehicle and trailer combination, including the weight of driver, passengers, fuel, optional equipment and cargo in the vehicle and trailer.

  • Maximum Gross Vehicle Weight Rating (GVWR). When properly equipped; includes weight of vehicle, passengers, cargo and equipment.

  • Canyon’s 7000-lb rating requires available trailering package and 3.6L V-6 engine. Before you buy a vehicle or use it for trailering, carefully review the trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • Sierra's 12,500-lb rating requires Sierra Double Cab or Crew Cab Short box 2wd with 6.2L EcoTec3 V8 engine and NHT Max Trailering Package. Before you buy a vehicle or use it for trailering, carefully review the trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • Trailer weight ratings are calculated assuming properly equipped vehicle, plus driver and one passenger. The weight of other optional equipment, passengers and cargo will reduce the trailer weight your vehicle can tow. See dealer for details.

  • Sierra Denali's 9,300-lb rating requires 2wd. Before you buy a vehicle or use it for trailering, carefully review the trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • Savana Passenger's 10,000-lb rating requires 2500 Wheel Base with 6.0L V8 engine. Before you buy a vehicle or use it for trailering, carefully review the trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • Savana Cargo's 10,000-lb rating requires 6.0L V8 engine. Before you buy a vehicle or use it for trailering, carefully review the trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • These maximum payload ratings are intended for comparison purposes only. Before you buy a vehicle or use it to haul people or cargo, carefully review the vehicle loading section of the Owner’s Manual and check the carrying capacity of your specific vehicle on the label on the inside of the driver’s door jamb.

  • Gross Combination Weight Rating (GCWR). When properly equipped, includes weight of vehicle, passengers, cargo and equipment.

  • Requires 2WD Crew Cab DRW equipped with 6.6L Duramax Diesel and fifth-wheel or gooseneck hitch. Trailer weight ratings are calculated assuming properly equipped vehicle, plus driver and one passenger. The weight of other optional equipment, passengers and cargo will reduce the trailer weight your vehicle can tow. See dealer for details.

  • Starting at price for base Sierra HD. The Manufacturer's Suggested Retail Price excludes destination freight charge, tax, title, license, dealer fees and optional equipment. See your GMC dealer for details. Click here to see all GMC destination freight charges.

  • Requires properly equipped 3500 Regular Cab DRW Long Box 2WD model with available 6.6L Duramax Turbo Diesel engine and gooseneck hitch. Before you buy a vehicle or use it for trailering, carefully review the trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • The Manufacturer's Suggested Retail Price excludes destination freight charge, tax, title, license, dealer fees and optional equipment. See your GMC dealer for details. Click here to see all GMC destination freight charges. Bed/Roof-Mounted Bicycle Carriers shown. Requires crossbars or Thule Rack Solution. Non-GM warranty. Warranty by Thule®. See dealer for more information.

  • Available. Requires 2.0L Turbocharged gas engine.

  • Terrain's 3,500-lb rating requires available 2.0L Turbocharged gas engine and available trailering equipment. Before you buy a vehicle or use it for trailering, carefully review the trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • Requires available 3.6L V6 engine. Before you buy a vehicle or use it for trailering, carefully review the trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • Yukon’s 8,500-lb rating requires short wheelbase 2wd with 5.3L EcoTec3 V8 engine and HD Trailering Package. Before you buy a vehicle or use it for trailering, carefully review the trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • Requires 2WD Denali Short Box model with 5.3L V-8 engine. Before you buy a vehicle or use it for trailering, carefully review the trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • Savana Cutaway’s 9,006-lb rating requires a 4500 Series 159" Wheelbase model with available 6.0L V8 engine. These maximum payload ratings are intended for comparison purposes only. Before you buy a vehicle or use it to haul people or cargo, carefully review the vehicle loading section of the Owner’s Manual and check the carrying capacity of your specific vehicle on the label on the inside of the driver’s door jamb.

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